Returns & Exchanges

July 25, 2018

It's important that you feel good with your Movitra Glasses, so we are glad to do our best in order to support you in the returns and exchange procedures.

FREE SHIPPING IN THE EUROPEAN UNION AND UK

RETURNS

Please return your unworn item within 14 days from delivery, for a full refund of the goods.
On any orders a return shipping charge is applied for Returned Products to Italy, as long as our procedure is followed.
Requested Returns will be collected at your address using a Movitra trusted delivery service, please note that in case of eventual Returns any customs or import duties for products returned to Italy will be at your expenses.

In case of eventual Returns we are unable to predict the eventual charges and the Customer is liable for the payment of import duties, customs and local sales tax. 
You could contact your local customs office for more information on potential charges.

We guarantee to refund any item purchased on movitra.it that you are not completely satisfied with, once it is returned to us in a saleable condition within 14 days of receipt.
We do our best in order to satisfy your needs and to make the return procedure quick and precise.


RETURN PROCEDURE

As a Customer you have the right to return the Product(s) from your Order, with no penalty and no requirement to specify a reason, by returning the Products you received to Movitra within fourteen (14) days from the date such Products were delivered. 
You may return part or all of an Order, for this we kindly ask you to follow the return procedure you can find below

Following Movitra's procedures you will be responsible for shipping expenses for returns.
However you may elect to choose to use any courier service at your expense.

Please note that for Countries outside the European Union, any custom or import duties imposed on products returned to Italy will be at your expenses.

In order to make a valid and effective return, please follow these conditions:

1. Keep glasses and packaging in good conditions 

Once you decide to return the Glasses you must not use them and must take good care of them while they remain in your possession. Glasses must be returned to us undamaged, unsoiled, unwashed, unaltered and unworn (other than to try them on) and return them in the same state that they were sold to you). Please note that where possible, any labels or tags must remain intact and the glasses should be returned in or with its original packaging.

2. Send us the order information

To exercise your rights to cancel a contract, you must send the information below to us : 
Through our web site using Contact page on our store clicking here

By post to our address:
MOVITRA SRL
Via Luigi Sacco, 8
20146 - Milano
p.Iva 09044600964

Information to be sent:

  • Date of request
  • Your First name and Last name
  • Your Email
  • Your Phone
  • Address where the Glasses will be picked up
  • City
  • Zip Code
  • Country
  • Reason of return

I hereby give notice that I cancel my contract of sale of the following product(s) - you can check the following information in the e-mail you received at the moment you placed the Order.

  • Product(s) Name
  • Order Number
  • Date of Order
  • Date Order received


3 Return products by courier

Ensure the Glasses are in a securely wrapped parcel. 
We will contact you to schedule an appointment for the pickup by a Movitra trusted delivery service.

It is your responsibility to keep all return receipts, making a shipment by registered mail or by any other means necessary to obtain precise proof of the sending date.


4. Get Refunded

Please note we will refund you in 14 (fourteen) calendar days from the date on which we receive the returned product(s) to the specified address. Any refunds made by us will be made to the method of payment provided when you placed your order and will be subject to Movitra right to withhold amounts for products which are found damaged on return.

You will be refunded the amount you paid for the product(s) less the relative delivery charges; in other words, we will refund you the cost of the Products not including your delivery charges for Shipping.
All returns are subject to Movitras verification that returned Products are still in original condition.
We will only accept returns or replacement or refund requests solely for Products that were purchased from the Website movitra.it. Please note that incomplete, damaged, worn, soiled, or altered items will not be accepted and therefore sent back.

If you need support or further information about Movitra Return Policy don't hesitate to contact us.

Please note our all our emails and communication are conducted in English or Italian.

EXCHANGES 

If you would like to exchange any product from the site, please specify the new model you would like to receive 
Select the reason for your exchange and follow the returns process above.
We endeavor to send your exchanged items within 14 days of receiving your item to our warehouse

DEFECTIVE PRODUCTS

If you are unhappy with any of your purchases and feel it may be defective due to a manufacturing fault, please do get in contact with us.

Please do provide as much information as possible concerning the product and the order, eventually including one or more detailed pictures.

If you return a defective Product to us we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case within 30 (THIRTY) calendar days of the day we confirmed to you via email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the original delivery charges for sending the (defective) item to you and the cost incurred by you in returning the item to us. 
Any eventual custom or import duties imposed on defective products returned to Italy will be paid by Movitra.




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